Unsubscription Policy

a. Self-Service (Recommended)

• Log in to the Kegelix app or web dashboard
• Go to Account Settings → Subscriptions → Cancel Subscription
• Follow the prompts to confirm cancellation

b. Email Request

• Send an email to support@kegelix.com with the subject: "Subscription Cancellation"
• Include:
  • Your registered account email
  • Your username (if applicable)

• Free Trials: If canceled during a trial period, access ends at the trial expiration date. No charges will be made if canceled at least 24 hours before the trial ends.
• Paid Subscriptions: Your subscription remains active until the end of your current billing cycle.
  Example: Cancel on June 15 → Access continues until July 1 if you are on a monthly plan.
• No Prorated Refunds: Unused days are non-refundable, except where required by applicable law (see our Refund Policy).
• Once cancellation is confirmed, all future auto-renewals will be stopped immediately.

• Free trials automatically convert to paid subscriptions at the end of the trial period unless canceled in advance.
• To avoid charges, cancel at least 24 hours before the trial expiration date.

• Your account data is stored for 90 days in case you wish to reactivate your subscription.
• After 90 days, your account and personal data will be permanently deleted in accordance with our Privacy Policy.

• You can re-subscribe at any time via your account dashboard.
• Your new billing cycle begins immediately upon payment.

If you experience any issues canceling via the self-service option:

• Email support@kegelix.com with the subject: "URGENT: Cancellation Assistance"
• Include a brief description of the issue and, if possible, a screenshot of the error message

We will:

• Process your cancellation manually within 1 business day
• Send written confirmation once completed
• Ensure that no further auto-renewal charges occur.